20 March 2019
2 February 2018
“Just wanted to bring to your attention about the great service that was extended on behalf of Carter Grange recently [re: a small plumbing issue]…
I had a call from both Glenn [our maintenance manager] and David [our site manager] soon after and … David turned up with a plumber to fix the issue. David was very helpful and courteous as always, explained what was done and even followed up with a call a couple of days later to see how it was after the fix.
We are really happy with the service offered by David and should state that he is a great ambassador of Carter Grange.
I should also mention that Glenn was courteous over the phone and very helpful.”
“We were absolutely delighted to move into our lovely new Carter Grange home two weeks ago, and wanted to thank you for your role in helping to make our dream into a reality.
Although we had spoken to other building companies, it was your good ideas, flexibility and the way you listened to us that made us choose Carter Grange.
Please pass on our thanks to the drafting and office staff for their work behind the scenes.”
Marilyn & Craig
“The Joinery appointment with Leo last Saturday was superb.
We found it to be most interesting and informative. Leo is clearly extremely knowledgeable in this area and shared his vast experience with us in a practical, innovative and helpful way. Leo has a passion for what he does and I think the joinery addition to Carter Grange’s service offering is something that will further differentiate you from your competitors.
Leo was most pleasant and we thoroughly enjoyed and appreciated the appointment with him.”
“We are currently in the final plan and site costing stages of our new home in East Brighton. I felt it was really important even at this early stage to advise you of how impressed I am with some of your staff. Rob has been such a wonderful and cheerful consultant for us and has addressed every one of our questions. John, who has drawn our plans, is nothing short of brilliant. His vision and ideas are amazing and I am really happy he is doing our plans. Finally, last week I spoke with Danielle following a very unpleasant chat with one of the demolishers. She made me feel totally at ease with everything and her excellent knowledge of the processes I needed to complete and her total customer service was fantastic.
I’m sure there will be dramas here and there along the way as with any major project, but I feel even at this early stage it is important that the people who are representing your company are praised for their excellent work.”
“It has been such a pleasure dealing with a professional company and representatives for such an important life event for us. After a stressful few weeks dealing with other less professional companies has made me appreciate our choice of home builder even more. Thank you for making the home build such an enjoyable experience…”
“Sonia and I have been extremely happy (beyond words) at every step of the way. From our first sales meetings we were impressed by your flexibility and openness. After a disaster building experience last time we didn’t think this would last all the way through – but we were wrong!
The whole process was fast and painless and all your staff have been flexible and accommodating. We have dealt with quite a few staff there over the months and EVERY single person has been professional and an absolute pleasure to deal with.
We have put Rod under a lot of pressure towards the end to ensure we hit our deadlines and he has done an absolutely fantastic job of delivering where I think others would have just told us it’s impossible.
I have already recommended Carter Grange to friends and family and will be happy to act as a reference if you ever need.”
“My husband and I never thought we could build a house given the complexity and long process involved, alongside work and family life. From the outset, Frank and then Mary guided us through the hurdles of house design with great consideration for our specific requirements. Michael was fantastic with dealing with council for us. Your guidance and patience with selection and re-selection was really appreciated. Finally John and I could not have been happier with Nick John as our site manager, always professional and pragmatic in resolving the inevitable issues that came up. We love our home and would definitely recommend Carter Grange to our friends.”
Fatima & John
“We just wanted to let you know how happy we are with our new home. Our site manager, Carl Perri, has been fabulous to work with and has made the process incredibly smooth. Carl has gone out of his way to ensure everything we hoped to achieve was realised and it has been a pleasure to work with him. We can’t wait to move in and enjoy living in our new home!”
Jo & Adam
“I thought your staff were fantastic – right from the initial stage when we first came into your office for information through to the planning & then building stage. Every one of them made us feel at comfort and went out of their way to look after our requirements. All I can say is an OUTSTANDING job done – made the build process an absolute joy for us.”
“I wanted to highlight how impressed I have been with the level of effort and energy of your on-site maintenance crew. David and Garry have provided an exceptional level of service… It was evident that they cared about delivering quality outcomes – where required, taking extra time to make sure the problem is fixed once and for all.
This is greatly appreciated from our end and both have been a pleasure to deal with.”