20 March 2019
2 February 2018
“We couldn’t recommend Carter Grange highly enough. They helped us to achieve our dream home on our budget when we thought it was never going to happen. The whole process from 1st meetings to design to… build to handover was flawless. All staff were a pleasure to deal with only too happy to help and Simon Green our supervisor went beyond to make sure we were in our new home on time and was very professional and just a great guy thank you Carter Grange from all the family for making our dreams come true.”
Still in shock – thanks for all your efforts
Especially for guiding us through the design and contracts all of which were a big unknown. I actually think this is what we were hoping for from CG and we have been delighted with the team and their help and expertise.”
“Hi C & G Team,
We have signed the contract! Can you believe after 2 years of meetings, discussions and planning we finally signed the contract today! We feel honoured at your support and expertise – yes there have been some bumps around the road and some stressful confusing moments, many discussions of clarification but also lots of exciting times, all of which have bought us to the final stages of contract.
Jessie – Your ability to get on with it is second to none. From the very start, you have shown immense support, empathy and understanding and we felt like we were working with a friend who also worked for C & G. Keep ticking those boxes!
Michael – The ultimate professional, your ability to explain things in detail helped us make sense of some confusing matters and issues. We appreciate how you stepped in our shoes in order to help understand where we were coming from which helped enormously. Thank you!
Jen – What a lovely way to be introduced to C & G, thank you for addressing our needs in the finer detail of the plan development. Consistent, friendly and supportive the whole way through.
Ben – Your style and creativity precedes you, thank you for going the extra mile in bringing understanding to our vision.
Because we will be neighbours your most welcome to come over and marvel and appreciate your masterpiece!
Carey – Your cool, calm (Fonzie like) knowing throughout the council process was confirming in a time of doubt and confusion. Are you sure Michael and yourself are not brothers! New hair do suits you ?
Molly – Professional, Prompt, Persistent. Your honest and assuring style helped us throughout this process and made our decision making much more easier. Maybe another P which I could include is Patient ?
Laura – In Mollys absence you shone like a star, we felt your adapted to what we wanted effortlessly.
Adam – The Tech Guru, your enthusiasm with technology made us feel like we wanted the tech out the whole house in expense of the Kitchen and maybe the bathroom. Luckily, cool heads prevailed and we will have a kitchen and bathroom ?
Thank you all for your assistance and support and we look forward to the building of our dream home!”
Warm regards and appreciation,
Kosta and Fay
We have just moved into our new home and wanted to pass on our gratitude to our wonderful site supervisor Leigh Hendra.
Leigh went out of his way to ensure that our build went smoothly and he was always incredibly prompt and helpful with any queries we had. He kept us up to date throughout the process and his professionalism and positive attitude were much appreciated.
It was really enjoyable working with Leigh and he is a great asset to Carter Grange!”
Mara and Brent
Likewise, was really good to see you on Saturday, you are such a workaholic!
We met with Mina at Belmore Rd, and she was so wonderful and informative on the building process, as she had only completed her build with Carter Grange in February.
We’d like to say that our experience so far has been nothing short of outstanding and wonderful, from our first meeting with you and Ben, to when Jen took over for the design process. You have all been so wonderful and friendly, knowledgeable and so accommodating in helping us on our way to building our dream home!
I think you have done a great job of breaking down all the parts of the designing process so well, that it has never been daunting, but rather exciting as we have done our colour browse, and will be onto our Joinery appointment next. Eleanor at Byron Interiors was so thorough in the colour browse, showing us all the range of standard as well as upgrades.
We are looking forward to the next few stages of our design process.
Thanks again Kate for making our dream of building our very own Monet 57 come true!
We look forward to seeing more Carter Grange homes being built in Essendon =)”
“Myself, and my husband Simon, have had the pleasure of dealing with Molly during our interiors selection process with Carter Grange. It’s not often that a positive customer service experience gets noted, so on this occasion, I wanted to formally acknowledge Molly, and how awesome we think she is!
She has been delightful to deal with, a smile on her face always, and very patient and considered during the process. She has always acknowledged our questions & queries in a very timely manner, which in turn has helped to remove some of the stress during what has been an intense overall process for us.
I’m sure we’re not the first clients to acknowledge Molly, and we certainly won’t be the last. She is an asset to Carter Grange and I hope that her excellence can be rewarded more formally.
22 September 2017
“I just wanted to send you a note to ask you to pass on my thanks to all the team at Carter Grange who has been involved in the build at number 47.
We chose to build a second home with you because of the great experience we had the first time and the result second time around was exactly the same. A seamless process and an amazing finished product! We just couldn’t be any happier with how the new home has come up.
Everyone at CG has been a pleasure to deal with from the early planning stage right through to completion. Your process with the colour selection, joinery and electrical appointments really made it easy for us and ensured the end result met our expectations.
Please pass on my sincere gratitude to Nick John, our site supervisor. Once again nothing was a problem and every request was handled in a prompt and professional manner. He is a credit to your company and certainly makes the client experience a very enjoyable one.
I wish you continued success and look forward to building number three with Carter Grange one day!”
22 September 2017
“Hi, Dannielle, Amanda and Ben,
I just want to let you guys know that I’m super impressed by the service at Carter Grange thus far in the journey.
You guys have really excelled my expectations and also some of your competition that I’ve been dealing with regarding this property and build.
Let me assure you that you guys are a cut above the rest.
A big slap on the back for all three of you so far. Really delighted in the experience.
The design is on point and very well thought out and you have really done well to interpret what my wants are and formulating them into some really well thought out plans.
The initial appointments and process have been seamless and the communication has been transparent and painless.
Looking forward to working with you guys further on this project and other projects in the future.
Please help me pass this note onto your team leaders!”
“Afternoon Gerald, It’s been so long since we last spoke to you so I’m not sure if you’ll remember me. My family and I are the ones building at 5 Meek Street in Brighton.
We had a handover meeting with Nick J and got our keys just Tuesday past so I wanted to send you an email to say thank you. I believe I have personally thanked everyone I’ve come into contact with but I’m certain that there is an army of others working tirelessly behind the scenes that I’d like you to pass our immense gratitude to. Many remain nameless and faceless to us but we still think of them and include them in this email of thanks.
Your drafting team is exceptional. They interpreted our wish lists so well and recommended some very clever ideas. It was exciting to see the drawings come to life and the finished product turned out better than expected. We love our new homes. We love that we were able to design it with our personalities and living styles in mind. We love how understanding and accommodating everyone in CG was so that we could truly build our dream houses.
Thank you for also being flexible and generous during our pricing meetings. Building a dream home comes at a cost and we appreciate that you were able to assist us in meeting our budget.
Lewis and Haylee were our rocks during the design and planning stage. They guided us through so wonderfully and patiently.
So very sorry if we took some of our frustrations with Bayside Planning out on them. Getting that approval finally was like winning tattslotto and we hope that Lewis and Haylee know how much we appreciated their time and patience during that difficult process. I don’t think we expressed that enough to them.
Now to Nick J and his crew. What can I say here? Getting assigned this guy
was truly the jackpot! Let’s just say dealing with our family of 6 grown
adults who’ve each heard horror stories of building from their own sets of friends – is no stroll in the park. But he managed us well. Always reliable, trustworthy and dependable. But more importantly, we felt he cared. Despite this probably being his 100th house, he never forgot that this was the first time my parents had built. So patiently he would answer the same questions over and over and diligently, he would follow up on all our fussy requests. He was always accomodating where he could be and so we quickly learnt to trust him because he evidently cared about doing the job right.
Anthony and I have built before so we know how much the site supervisor impacts on the build experience. Thanks to Nick, it was a very enjoyable journey. We understand he’s moving to a different role so we wish him all the very best.
Actually Gerald, we wish each and everyone in your company the best. We look forward to making great memories in our new homes and we’ll always remember who built them with fondness.”
Ling and Anthony
“Through every stage of the design and building process we have been impressed with the professional support Carter Grange have shown us. Our opinions and intentions have always been met with respect and understanding. We have never been told something was too hard, or not possible, which has given us complete confidence. We feel we have been involved in a partnership to create something really unique.
We were won over initially by the high level of craftsmanship and quality of finish throughout the Carter Grange display homes. There were so many design elements included as standard within the Carter Grange homes, that we wanted to incorporate into our new home. We were sold when we then realised Carter Grange had the knowledge and flexibility to create a completely custom design for our family.
We have had such an easy and enjoyable journey with Carter Grange. The end product has exceeded our expectations and CG have done an amazing job bringing our design to life, creating a beautiful quality home for us to enjoy.”
Amanda & Matt