30 June 2020
20 March 2019
2 February 2018
I should recall a story from last night that you can pass on.
We have a relative who completed a dual occupancy with another builder.
As I described our journey with Carter Grange so far his wife nudged him and said, “I told you we should have gone with them”.
He nodded in agreement.
It made us laugh.
Whilst driving home we were talking about how great all of you (including your assistants) have been to deal with – appears nothing has been too much trouble,
We have really valued your advice and assistance … you have truly made this easy for us … (It’s a pity you can’t look after us all the way through …. )
All the very best and hopefully we will have the opportunity to work with you again during the build ..
Ange & Ian
We were apprehensive doing this build via internet, skype, facetime, telephone, sms etc and we only visited the site 3 times during the build. (perhaps that helps!) Everyone told us it could not be done that way. It was great working with the team and you all did a terrific job at each stage. The professionalism is what stood out for me. I enjoyed meeting each one of you.
Steve and Vy
I thought I’d let you know that we have had an incredible 3.5years in our magnificent Carter Grange home and we have decided we want to build again. In order for us to do so we will need to lease our home out for two years through an executive leasing agent.
After viewing our home, the leasing agent quoted a conservative anticipated rental income of $3,000pw although the uniqueness of the home’s design, quality finishes and Brighton Golf Course location (with pedestrian access) could see us achieving $3,300pw. Apparently a five bedroom, four bathroom home backing onto a Golf Course is every international executive’s dream. We have Carter Grange to thank for that so I thought I would let you know how grateful we are that we chose your company.
Next week we will give the leasing agent the go ahead to lease the property from Feb 2019. We have already started the search for another site, this time with a dual occupancy in mind.
Looking forward to working with CG again soon.
We just wanted to write to you to let you know of our great experience so far with Carter Grange, especially with your two staff members Dannielle and John.
They have made us feel so comfortable and happy with the process so far and along with their extensive knowledge of overall choices/options.
Both of them have been accommodating in making changes in quick turn around times and also giving us ideas in making our dream home. There are many examples but here are a few…
Eg: John sourcing out a handful of companies for our steel door options and passing it onto your team members, what a champion!
Eg: Dannielle’s attention to detail in all our discussions documented which resulted in being efficient and not going over old ground.
They made us feel like friends whilst being professional and the conversations just flowed with lots of laughs and a lot of fun!
We are looking forward to the next phase in making a dream home.
Peter and Anita
I am not sure whether the amount of questions/follow up I have requested has been more or less than other clients. Either way I have been very impressed with your professionalism – speed and accuracy of feedback. Nothing has appeared to be too much to ask. You were very professional in how you offered your advice, knowing when to guide us towards a decision and also knowing when to be firm and say “ you know what, that won’t look right” e.g. last night with the garage door. I would not hesitate to recommend you to anyone who was considering building.
Could you also pass on my thanks to Paul, his guidance was also much appreciated and I feel very comfortable with the electrical element of the selection process.
Hope you’re well. Getting very excited about our house, just wanted to pass on how amazing your people have been that I have dealt with so far. This is our 9th house we have renovated/built and the process with CG has been seamless, everyone has been incredibly helpful, knowledgeable and a pleasure to deal with. Speak soon.
“We just wanted to say what a fantastic experience it has been with Danielle and Glen. Very easy to deal with, both understood what we were after, unbelievably helpful and some great ideas.
It is not common to come across folks who are able to be fun, professional and highly efficient all at the same time, both are. They do both themselves and Carter Grange great credit , evidenced by us moving onto the next phase.
We have had unfortunate experiences before and this is a very refreshing change. I am copying in both Gary and Amanda who were also stars.
Thanks to all and we look forward to the next step of the journey
Kindest regards and thanks”
Maria & Mike
13 March 2018
Quan & I would like to thank you.
We are both very impressed by how easy the process has been thus far.
From first meeting, it was apparent that you are exceptionally organised, efficient at what you do & are passionate about your work.
You are most transparent, patient & professional.
We are appreciative of you going through the building contract with us in great detail & allowing us to make changes where need be.
We have an enormous amount of trust in you & the team at CG & are looking forward to completing the build.
We are overall very happy & will highly recommend CG.
Carter Grange has built us our beautiful forever home.
We needed a builder that was prepared to work with our ‘odd shaped block’, yet still be able to meet the needs of our young, big family.
Carter Grange was the only company that was able to work with our restrictions, think outside the box and create our dream home.
Ben and Dannielle were an amazing team from the start. Nothing was too much trouble, and every question and query was worked with, considered and dealt with. No restriction or obstacle was too great, and Ben is a master architect and managed to design every inch to perfection making it spacious, practical and beautiful.
Molly in the interior selection department was always fantastic, approachable, and patient, had amazing ideas and advice, yet listened carefully to what we wanted and envisioned.
Adam was also a major asset to CG advising us on the best way to organize the electrical side of things which can be very overwhelming.
It was exciting to watch it all unfold from sketches on paper to what it is today.
Amanda was great too, and was always willing to help where she could.
Our site manager Nick was incredible. Very organized and approachable, and made sure things ran like clock work.
Unfortunately due to head office circumstances. Nick was moved to another area, we did panic initially, as to loose a manager at this stage was definitely not ideal. BUT We were lucky enough to get Josh T as our new manager. Josh took over our site at a stage where it was about 80% done. He had a massive responsibility to see us though to the end of our build, to make sure it ran smoothly and on schedule. Not an easy task to take over a project like ours just before lock up stage.
Josh was absolutely incredible. He dealt with us, with his tradies, and colleagues, with the utmost professionalism, was on top of every situation and always accommodating and available. Grace too, was great to communicate with and always professional.
Anyone building with Carter Grange will be so lucky to receive Josh as their manager. He was amazing, and made an experience which can be extremely stressful- very enjoyable and exciting.
All trades used by CG have been of the highest quality, very professional, reliable and friendly. I must mention specifically the painters and tilers.
We have been in our house for nearly 3 months. And it already feels like home.
Thanks for holding our hand through the whole process CG and for the continued support even now that we have moved in. We look forward to our 3 month maintenance inspection.
I would recommend Carter Grange to anyone looking at going down the construction path.
Jodi and Clive
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