2 February 2018
Dear Carter Grange Team,
We wanted to write a brief note to acknowledge the great work your team have been doing on the build of our new home in Glen Iris and in particular, compliment the quality of workmanship of the carpenters and framing team that have worked on our job.
We recently had a quality inspection done for the frame stage by Kevin at New Homes Inspection and his comments back to us were that our frame was “one of the best he’d seen for some time” and that he struggled to find any real issues with the works. These comments from Kevin, who has over 37 years industry experience, has reassured us that Carter Grange are doing a quality job and has given us confidence that the end result will be one that we will be supremely pleased with.
Can you please pass on our compliments and gratitude to our site supervisor, Darryl and the rest of the team who have been working on our build to date, and in particular a call out to the carpenters Tim and his guys for the efforts and diligence they’ve put in to achieve such accolades from Kevin.
Thanks again and here’s to looking onwards and upwards as we hit the next stages of construction of our new home.
Ryan & Vanessa
Hope you had a lovely festive break with family.
Just wanted to say thank you for all your assistance with our amazing new house.We ended up moving in just before Christmas and have been away a lot but I am looking forward to heading back to our new home next week and settling in!
The design (in and out) is just what we wanted and the layout perfect for us. Although the design is different to your normal builds- we are getting lots of great comments.
Drop by for a drink when you are in the area next!
Chrissy and Rod
I should recall a story from last night that you can pass on.
We have a relative who completed a dual occupancy with another builder.
As I described our journey with Carter Grange so far his wife nudged him and said, “I told you we should have gone with them”.
He nodded in agreement.
It made us laugh.
Whilst driving home we were talking about how great all of you (including your assistants) have been to deal with – appears nothing has been too much trouble,
We have really valued your advice and assistance … you have truly made this easy for us … (It’s a pity you can’t look after us all the way through …. )
All the very best and hopefully we will have the opportunity to work with you again during the build ..
Ange & Ian
We were apprehensive doing this build via internet, skype, facetime, telephone, sms etc and we only visited the site 3 times during the build. (perhaps that helps!) Everyone told us it could not be done that way. It was great working with the team and you all did a terrific job at each stage. The professionalism is what stood out for me. I enjoyed meeting each one of you.
Steve and Vy
I thought I’d let you know that we have had an incredible 3.5years in our magnificent Carter Grange home and we have decided we want to build again. In order for us to do so we will need to lease our home out for two years through an executive leasing agent.
After viewing our home, the leasing agent quoted a conservative anticipated rental income of $3,000pw although the uniqueness of the home’s design, quality finishes and Brighton Golf Course location (with pedestrian access) could see us achieving $3,300pw. Apparently a five bedroom, four bathroom home backing onto a Golf Course is every international executive’s dream. We have Carter Grange to thank for that so I thought I would let you know how grateful we are that we chose your company.
Next week we will give the leasing agent the go ahead to lease the property from Feb 2019. We have already started the search for another site, this time with a dual occupancy in mind.
Looking forward to working with CG again soon.
We just wanted to write to you to let you know of our great experience so far with Carter Grange, especially with your two staff members Dannielle and John.
They have made us feel so comfortable and happy with the process so far and along with their extensive knowledge of overall choices/options.
Both of them have been accommodating in making changes in quick turn around times and also giving us ideas in making our dream home. There are many examples but here are a few…
Eg: John sourcing out a handful of companies for our steel door options and passing it onto your team members, what a champion!
Eg: Dannielle’s attention to detail in all our discussions documented which resulted in being efficient and not going over old ground.
They made us feel like friends whilst being professional and the conversations just flowed with lots of laughs and a lot of fun!
We are looking forward to the next phase in making a dream home.
Peter and Anita
I am not sure whether the amount of questions/follow up I have requested has been more or less than other clients. Either way I have been very impressed with your professionalism – speed and accuracy of feedback. Nothing has appeared to be too much to ask. You were very professional in how you offered your advice, knowing when to guide us towards a decision and also knowing when to be firm and say “ you know what, that won’t look right” e.g. last night with the garage door. I would not hesitate to recommend you to anyone who was considering building.
Could you also pass on my thanks to Paul, his guidance was also much appreciated and I feel very comfortable with the electrical element of the selection process.
Hope you’re well. Getting very excited about our house, just wanted to pass on how amazing your people have been that I have dealt with so far. This is our 9th house we have renovated/built and the process with CG has been seamless, everyone has been incredibly helpful, knowledgeable and a pleasure to deal with. Speak soon.
“We just wanted to say what a fantastic experience it has been with Danielle and Glen. Very easy to deal with, both understood what we were after, unbelievably helpful and some great ideas.
It is not common to come across folks who are able to be fun, professional and highly efficient all at the same time, both are. They do both themselves and Carter Grange great credit , evidenced by us moving onto the next phase.
We have had unfortunate experiences before and this is a very refreshing change. I am copying in both Gary and Amanda who were also stars.
Thanks to all and we look forward to the next step of the journey
Kindest regards and thanks”
Maria & Mike
13 March 2018