COVID-19 Update – September

September 28, 2020

Dear Clients, Suppliers, and Friends,

Thank you for your support whilst we were in Stage 4. The Victorian Government has move Melbourne to Step 2 of the Roadmap out of COVID restrictions. Our priority remains to operate under the latest COVID-19 building guidelines and our COVID Safe Plan, whilst ensuring the safety of our clients, team, contractors and suppliers.

We are working closely with all our trades and suppliers and as a collective, we are very keen to keep our job sites and business operations moving. We will continue to operate as close to normal as possible to keep your build on track and our team safe.

Our staff are working remotely. They have access to video conferencing to communicate with clients and each other including to arrange:

  • Video Chat & Phone Calls
  • 3D Virtual Show Home Tours

Show Homes

Under Step 2 the Government is allowing prospective clients to visit our Show Homes by appointment only. If you would like to schedule a Private Show Home Visit please do so via our website or call 1300 244 663 to speak to one of our team members.

FOR OUR CLIENTS

Pre-site build: Design appointments, selections, electrical, joinery and tiles and working drawings are available and can be conducted remotely. Contract Appointments can either be conducted remotely or face to face.

On–site build: All job sites are active, operating under the HIA Guidelines for “Making Space On Site” and our Covid Safe Plan. We will do our best to minimise any disruption to our build programs under these guidelines however there may be some delays. 

Maintenance & Warranty Work: The restrictions on Maintenance and Warranty work remains in that effective as of 11:59pm Friday 7th of August, we can no longer attend occupied properties for the purpose of non-critical maintenance or warranty activities. Due to these restrictions any non-critical works scheduled will be postponed until further notice.

Critical Works are still possible and are defined as: emergency faults relating to Electricity, Water, Sewer, Gas or Safety.

Please feel free to contact your respective Carter Grange Team Member, with any questions or concerns.

Kind regards,

David Walsh

Director

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